Challenges That Occur With Patient’s Time Versus Patient Care In a Specialized Medical Eye Surgery Clinic
When you come to our Clinic, you will meet a group of heart-centered team members with your eye surgeon They are trained to perform in the most efficient way to value your time.
There are numerous, behind-the-scene, staff members who are also relentless in keeping our standards high with checks and balances. From maintaining all of the specialized equipment, the secure network computer systems, the auditing of ICD-10 coding on your claim, sending and following up on claims sent to your insurance companies, the auditing of chart notes, education of possible surgical events, reminding patients of their appointments, tracking down patients with serious, sight-threatening eye diseases like glaucoma for timely follow-up appointments, maintaining your patient portal, responding to an average of 200 calls per day, and so much more. A staff of 25+ full and part-time people are diligently working together in our surgery center and clinic to make each patient’s visit meaningful, safe and enjoyable. All of this is taking place while you are sitting in the comfort of your chair in one of our lanes.
We support our medical doctors/eye surgeons who specialize in ophthalmology. Our comprehensive eye examinations and surgery consultation appointments will take from 1-1/2 to 2 hours. Patients sometimes find this time assessment unrealistic. Our doctors have invested in advanced technical equipment to make an effective, safe and appropriate diagnostic/treatment plan designed for your specific medical needs. To those new to ophthalmology, it may seem like an hour is enough for testing and meeting with your doctor. Your past experience of quick exams were from a time when medicine was less complicated leaving your opportunities for best corrected vision limited. It was a time when when government documentation regulations were less. Today, we are challenged by new strains of bacteria and viruses, we are challenged to be sure all medicines (yes even eye drops) interact well with each other, we have surgical options for your vision that we did not have before and we need to educate you on your options. We want to give you the best and the best takes time.
Insisting that an eye exam takes about an hour, you may feel you are ignored when you have not seen your doctor within that hour, or complain that we have over-booked appointments. A specialized ophthalmology medical facility deals with daily emergent and urgent work-ins and patients who require unexpected care while here. Even though there are several other patients working through doctor-ordered diagnostic tests, when it comes to your care we focus on you as the only patient of the day. You have all of our staff working to make this a reality. We love what we do and it shows!
From time to time people interested in an annual vision check, (getting a new prescription and a pair of glasses or contacts), with time restraints, would be better served to schedule with area optometrists who will refer you to an ophthalmology specialist if they were to see the need.
Our mission statement is this: We are an advanced eye surgery center where all people are treated with extraordinary care: Patient, Doctor and Co-Team Members. We hope these comments are helpful when you consider your time. Please let us know how we can make you more comfortable today.
The Harman Eye Clinic
903 Medical Center Drive, Arlington WA 98223
360-474-2561 360-435-8595 FAX 360-435-5233