Certified Ophthalmic Assistant

Ashton Huppe, COA, MA-R

Ashton Huppe, COA

Ashton Huppe, COA MA-R, is congratulated by President Bruce Wietharn, MD.

For over 32 years, The Harman Eye Clinic has sought out employee candidates who possess an uncanny aptitude for service. These candidates train in specific medical fields, such as patient coordinating, finance and ophthalmic assistants.

Ashton Hupple came to The Harman Eye Clinic and began her career here training as a Patient Coordinator for several years. She is smart, alert, and able to assess situations.   Best of all, she is fun-loving and always ready with a clever comment!  Ashton is the kind of person everyone feels comfortable around.

Ashton took full advantage of JCAPHO’s Home Study Course and while training as an ophthalmic assistant, she was authorized to perform specific duties. Presently, Ashton is cleared to perform all diagnostic testing complete refractive and cataract consultations, assist the doctors as scribes and so much more!

Yesterday, in passing her exam, Ashton became a Certified Ophthalmic Assistant as authorized by JCAPHO. She is also registered as a medical assistant.

“We have great opportunities to grow as individuals,” shared Ashton as she posed for her congratulatory picture.

Our staff’s medical and technical growth directly affects the level of care our patients receive. Our staff excel in skill and technology, but most important, they excel in compassion, great humor and service. Ashton is a perfect example of these traits.

Congratulations, Ashton! We are so proud of you!

The Harman Eye Clinic

903 Medical Center Drive, Arlington WA 98223

360-474-2561  360-435-8595  FAX 360-435-5233

http://www.20Better.com

Training Course for Ophthalmic Assistants Offered

Transform Your Thinking

We are recruiting professional people who will train as ophthalmic assistants.  These assistants complete diagnostic testing, gather medical history and review medical systems to help our doctors assess and recommend treatment plans in a timely manner.

The Harman Eye Clinic is specialized medicine. Those who are employed here are offered specialized training that exceeds what is taught in medical assistants courses.  These trainees will study the anatomy and physiology of the eye, EHR and Practice Management Programs, diagnostic equipment.  They will learn how to educate patients regarding vision defects, iLASIK, lifestyle lens implants for cataract surgery, Dropless cataract surgery.  A home-study course will be provided each trainee in anticipation of sitting for JCAHPO Ophthalmic Assistant Certification.

Within the next couple of weeks, a few eligible candidates will be chosen to enroll in this home-study and work-study training.  For more information, visit our Careers website.

Gentle, Kind Encouragement May Be The Trademark of The Harman Eye Clinic

Jessica White, COT

Jessica White, COA, is the technician supervisor at The Harman Eye Clinic.  She has successfully completed the COT exam and is awaiting instructions for completing this level.  Jessica took the time to share her passion for gentle service.

I began working at The Harman Eye Clinic when I was 20 years old. I had never worked in a medical practice before, and to be honest, I didn’t even know what a cataract was. I suppose I felt a little bit overwhelmed once I realized the amount of information I was expected to learn, but the emotion I remember feeling most was amazement.

I had been an avid watcher of “ER” and “Grey’s Anatomy,” and so my view of medical staff was that they barked orders at each other, gossiped, and called patients by their medical condition. Looking back on those misconceptions, it’s a wonder I even agreed to take the job!

The reality that I saw at The Harman Eye Clinic was that people respected others. I shadowed a patient through cataract surgery on my first day of work, and the patient and I both were treated with extraordinary kindness. While the patient was being cared for by the nurse, the surgery coordinators were taking care of me. They told me what to expect and where to stand. They even taught me a few key medical terms while we waited. From my first hour at The Harman Eye Clinic, my co-workers were doing everything they could to set me up for success.

Later that day, I observed exams in clinic. Again, I immediately felt welcomed by the staff and saw that patients were feeling the same way. I had never felt so much warmth in a medical office, especially from the staff!

My journey to becoming an experienced technician was a long one, but I was never alone. There were always people making themselves available to answer my questions and teach me something new.

Looking back now I see that I was very much like a patient when I began my training. I had so many fears and doubts, and there was so much information presented to me at once! It was overwhelming at times, but my co-workers worked hard to help me. Their encouragement gave me the confidence I needed to continue.

Time after time I see our staff investing in our patients like they invested in me when I first came here. They look beyond the data and see who the patient is and what they need in order to feel secure. I am so proud to be a part of this place, but that isn’t really because of the medical side of things.

Yes, what our surgeons do is incredible and I love seeing patients regain their independence by having cataract surgery or iLASIK. But, the best part is knowing that the way we treated those patients made a difference in their experience.

Too often, the mood in a medical office matches the surfaces: It is sterile. The problem with sterility is that nothing can grow in that environment. The beauty of The Harman Eye Clinic is that we are constantly growing and changing to meet our patients needs in a better fashion.

Our surgeons and staff understand that when our patients trust us with their vision, they are really trusting us with their livelihood, their quality of life, and their independence. That trust deserves a great deal of respect and care, and it needs to be on a personal level. We strive to make connections with our patients because we know that it is important to treat the person, not the condition.

Any ophthalmology practice you go to will have similar medical equipment. There will probably be front desk staff, technicians, and clinic managers. Of course, there will be doctors, too. I feel that there is a difference here at The Harman Eye Clinic and I feel patients agree…

…At The Harman Eye Clinic, we do not only have skills, we have heart!

— Jessica White, COA

Sheila McCarty, COA, MA-R

Sheila McCarty, COA

Sheila McCarty, COA

For over 29 years, The Harman Eye Clinic has sought out candidates who possessed an uncanny aptitude for service. These candidates are then trained in specific medical fields.

Sheila McCarty came to The Harman Eye Clinic from food service. She was smart, alert, able to assess situations and best of all, loved being around people. Sheila took full advantage of JCAPHO’s Home Study Course and as she trained as an ophthalmic assistant, she was authorized to perform these duties.

Last Friday, in passing her exam, Sheila became a Certified Ophthalmic Assistant as authorized by JCAPHO. She is also registered as a medical assistant.

“We have great opportunities to grow as individuals,” shared Shiela as she posed for her congratulatory picture.

Our staff’s medical and technical growth directly affects the level of care our patients receive.  Our staff excel in skill and technology, but most important, they excel in compassion, humor and service.  Sheila is a perfect example of these traits.

Recently Sheila has undergone LASIK and enjoys sharing her experience with patients who wish to know what it is really like to have LASIK.

Congratulations, Sheila!  We are so proud of you!

Rain Frost, COA, ST

Surgical Technologist, Rain Frost, aces her JCAHPO Certified Ophthalmic

Surgical Technologist, Rain Frost, aces her JCAHPO Certified Ophthalmic

Rain Frost recently earned her Certified Ophthalmic Assistant credentials, … in addition to completing her training and WA State registration as a surgical technologist.  …all in 2013, and all with a smile!

There is considerable evidence that certified ophthalmic assistants, technicians, and technologists increase productivity, patient satisfaction, and practice efficiency.  The dedication of working-staff to pursue certification after employment demonstrates  the enthusiasm people like Rain have for our patients!

Rain earned her Medical Assistant Degree (MA) prior to joining The Harman Eye Clinic.  But her desire to further her education and skills has been relentless.

When one of our scrub techs relocated to eastern Washington, Rain accepted the opportunity to enter an intense training program to meet the requirements of the position. This training focused on surgical technique; sterile handling of instruments, intra-operative assistance, and infection control technique.  A surgical technologist, commonly known as a scrub tech, works alongside the surgeon and registered nurse during cataract surgery, lid surgery and other laser surgeries performed here at The Harman Eye Clinic.

She has found that she possesses great agility in this field to the delight of her team!  But she did not stop there.

Rain had been ready to sit for the COA exam as a clinic certified ophthalmic assistant.  Instead of leaving that degree behind, she recently sat and earned this certification also!  Rain Frost represents the high caliber of our team members who are committed to the extraordinary care of our patients, staff and surgeons.

Rain Frost, we salute you!!

 

For more about services offered at The Harman Eye Clinic.

Congratulations Inna!

Congratulations!  Approved  by JCAPHO as an certified ophthalmic assistant.

Congratulations! Approved by JCAPHO as an certified ophthalmic assistant.

Whenever we interview potential candidates as ophthalmic assistants, we place as much importance on the ability to relate to our patients as if each patient were their family members as we do to their technical skills.  We call it extraordinary care.  We say, “champion the patient and never go wrong.”   We say, “every patient, every time.”  And when we find people who understand our culture, we snatch them up and train them in the fine art of ophthalmic assisting.  Such was the case with Inna.

Our technician supervisor, under the direction of our doctors, is responsible for training the skills needed to become a technician.  However, the candidate will spend time in every department: billing and medical coding, infection control, surgery center, patient coordination, and with the compliance officer, to establish a firm foundation for a most rewarding future for both the candidate and our patients.  Our technician supervisor, permits the candidate to perform a portion of our patient’s exam only when they have been “signed-off” by the supervisor as proficient.

There’s more.  Our practice enrolls the candidate into Ophthalmic Medical Assisting: An Independent Study Course  This course is published by the American Academy of Ophthalmology (AAO). Enhancements in this revision include two new chapters: Refractive Surgery Concepts & Procedures, and Understanding Practice Management; revised chapters and glossary incorporating new evidence-based information and groundbreaking technologies; and 37 procedures explained in detail. The 368-page textbook is in full color, and the examination booklet contains 200 multiple-choice questions.

The candidate receives assistance from the doctors and staff, but the hands-on exposure creates invaluable training towards success.  Candidates are expected to study, ask questions, share and most of all, listen to our patient needs and, most important, act as liaisons to our doctors.

JCAHPO Certification is earned through testing.  An ophthalmic assistant must have graduated from high school or equivalent; successfully completed an approved independent study course (e.g., JCAHPO Independent Study Course (JCAT) or the American Academy of Ophthalmology Independent Study Course) within the 36 months prior to submitting an exam application. and been employed at least 1,000 hours (six months full-time equivalent) under ophthalmologic supervision within 12 months prior to submitting your application.

THIS LONG INTRODUCTION is to give you a little history about how much goes on before a technician receives his or her certification.  Like those who have gone before them, we salute and hold in high esteem our newest JCAHPO Certified Ophthalmic Assistant!  Your updated name tag is on the way with well-earned initials, C.O.A. after your name!

Congratulations and continued success!

Bruce Jay Ballon, MD, New President/CEO

You may have felt the lively, enthused energy rising from the city of Arlington.  We have been celebrating the well-deserved retirement of Dr. Lee Harman who has turned over the reigns to Dr. Bruce Ballon. now President/CEO of The Harman Eye Clinic, and Dr. Bruce Wietharn, now Vice President.

Dr. Ballon and Dr. Wietharn are getting ready to welcome  Dr. Bajenova’s arrival on July 18th.  Diligent planning has led to a confident outcome.  Our surgeons are ready to serve patients for:

    • Cataract surgery with standard lens implants. multifocal lens implants and toric astigmatic lens implants
    • iLASIK refractive surgery, with Intralase and VISX S4 technology
    • PRK
    • Ptyerigium repair
    • SLT glaucoma laser
    • YAG laser
    • Retina laser
    • Lucentis and Avastin injection treatment for macular degeneration
    • FA angiography
    • OCT diagnostics

We are providers for most all insurance plans, including the following:

    • Group Health
    • Community Health
    • Medicare and Medicaid/DSHS
    • Molina
    • SoundPath Health

Our website, www.20Better.com, now has a patient portal.  Patients can register directly from our website and request their appointment.  And, each Referring Doctor can have a portion of the “cloud” on our server to safely exchange pre- and post-operative patient information.  A quick phone call to our office and we’ll set it up for you.

Let us know if there are any other ways we can better serve you.  We appreciate the trust you place in our surgeons and staff.

Congratulations to Cassidy and Jessica!!

Whenever I interview potential candidates as ophthalmic assistants, I do not place quite as much importance on technical skills as I do on their ability to relate to our patients as if each patient were their family members.  We call it extraordinary care.  We say, “champion the patient and never go wrong.”   We say, “every patient, every time.”  And when we find people who understand our culture, we snatch them up and train them in the fine art of ophthalmic assisting.

Our technician supervisor, under the direction of our doctors, is responsible for training the skills needed to become a technician.  However, the candidate will spend time in every department: billing and medical coding, infection control, surgery center, patient coordination, and with the compliance officer, to establish a firm foundation for a most rewarding future for both the candidate and our patients.  Our technician supervisor, permits the candidate to perform a portion of our patient’s exam only when they have been “signed-off” by the supervisor as proficient.

There’s more.  Our practice enrolls the candidate into Ophthalmic Medical Assisting: An Independent Study Course  This course is published by the American Academy of Ophthalmology (AAO). Enhancements in this revision include two new chapters: Refractive Surgery Concepts & Procedures, and Understanding Practice Management; revised chapters and glossary incorporating new evidence-based information and groundbreaking technologies; and 37 procedures explained in detail. The 368-page textbook is in full color, and the examination booklet contains 200 multiple-choice questions.

The candidate receives assistance from the doctors and staff, but the hands-on exposure creates invaluable training towards success.  Candidates are expected to study, ask questions, share and most of all, listen to our patient needs and, most important, act as liaisons to our doctors.

JCAHPO Certification is earned through testing.  An ophthalmic assistant must have graduated from high school or equivalent; successfully completed an approved independent study course (e.g., JCAHPO Independent Study Course (JCAT) or the American Academy of Ophthalmology Independent Study Course) within the 36 months prior to submitting an exam application. and been employed at least 1,000 hours (six months full-time equivalent) under ophthalmologic supervision within 12 months prior to submitting your application.

THE LONG INTRODUCTION is to give you a little history how much goes on before a technician receives his or her certification.  Like those who have gone before them, we salute and hold in high esteem our newest JCAHPO Certified Ophthalmic Assistants!  Your updated name tags are on the way with well-earned initials, C.O.A. after your name!

Congratulations and continued success!

Barbara C. Aliaga, Practice Administrator, The Harman Eye Clinic, Arlington WA, 20better.com